We always strive for the best fit possible for you. So, it’s no wonder we have an alteration policy for you to achieve that.
All of our garments are well tailored with quality standards and fit your style statement in the best way possible. However, if you are not 100% satisfied, we can help you with the deal you have purchased. Please mail us your experience and our best tailor will assist you.
For alteration of a particular part of the outfit, you can contact us or have your nearby tailor assist you personally. As we follow industry standards, any tailor with a minimum experience of 1 year can alter it to your comfort and style.
To raise a request for returns/alterations:
Drop a note to firstname.lastname@example.org
Just call 07037223383, 07030095561 and we will be glad to take it from there.
If you are not satisfied with PATRICKSLIM products due to reasons like fit, quality, fabric issue, etc., please contact us at email@example.com. We will evaluate the problem on a case per case basis. The general principles are:
If we could not follow the clothing measurements you entered, with consideration of our cutting commitment and allowances, we will remake your order. The size you provide is highly suggested to be as accurate as possible (pants, shirts, suit jackets) as the allowances our tailors use are minimal and within industry standards.
If clothing measurements are unavailable, customers may opt to use body measurements. Our tailors add specific allowances (for comfort and movement) to garments made from body measurements. Due to these additional allowances, the customer may incur local alteration fees to achieve a better fit (depending on their preferences).
If the package got damaged during shipment, we would request a photograph of it. We will replace the order as long as it has not been tampered with (washed, cleaned, etc.) and reported within one week upon receipt of the item.