Shopping Information

My address is wrong !

Please contact us at orders@patrickslim.com as soon as possible so someone can fix the mistake. However, if we ship the item before the address is corrected, you will need to wait for the item to be returned to us and pay for your items’ re-ship.

How long will it take me to get my order ?

Once your order is ready for shipment, you should receive your order within 5-7 business days for standard shipping.

Do You Ship Internationally ?

Yes, we do to most locations.

What Shipping Methods Are Available?

We have partnership with a lot of shipping companies

Payment Information

What Payment Methods Are Accepted ?

We accept all major credit/debit cards such as Visa, Verve, MasterCard. These payment methods are displayed on the website, and you will also be asked to select your preferred payment method at the payment stage.

is it safe to use my credit/debit card on your site ?

All our orders are processed through a secure checkout system provided by Pay stack and Flutter wave. Their servers comply with worldwide standards for secure transactions on the web. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

Orders and Returns

How do I make a purchase ?

Using the PATRICKSLIM website to buy products is very straight forward. You navigate the site by clicking the links to the category pages, e.g., Men > Accessories > Collaborations. Once you’ve decided which product you want to buy, fill in your measurement; if you don’t know your actual size, you can click on our measurement guide that will put you through the whole process with ease. After that, you click on the “ADD TO CART” button. The product is then added to your shopping cart. You can add additional products or remove products as you please.
When ready to pay, you select the “proceed to checkout” link where you are taken to a secure page to enter your details. You will be required on the website to register an account to complete your purchase at this stage. Once you finalized your purchase, you’ll receive an automatic confirmation email containing your order details, sent to the email address you entered at checkout. You will also receive an email from our customer service department within 24 hours of placing your order confirming receipt of your order. Customer service will send you one final email once your order has been dispatched for delivery.

Do I need an account to place an order?

No , we however advise you create an account for better after-order services

What are the care instructions for your garments?

Once your order is ready for shipment, you should receive your order within 5-7 business days for standard shipping.

Where can I find product sizing information ?

Our product size information can be found at the bottom of each product detail page. You can also provide your actual measurement before checking out or refer to our measurement guide on how to take your perfect size.

How Can I Cancel Or Change My Order?

We begin processing orders as soon as they are placed on the website. For this reason, we are unable to cancel or make changes to orders.

What are the care instructions for your garments?

Refer to our fabric care page

My items arrived damaged, what should I do?

If we’ve sent you a wrong or damaged item, please visit our contact us page, and a customer service representative will assist you with a resolution.

Is my personal information kept private ?

Yes, we do not share any information given by you to a third party. Please read our privacy policy for more information concerning this matter.

My question isn’t on here

You can send in your question to this Email: orders@patrickslim.com .